In order to streamline support requests and better serve you, we utilize a support request system. Every support request is assigned a unique request number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
To restart your Apple TV, follow the following steps:
1) Using your Apple TV remote, press the "Menu" button
2) Select "General"
3) Scroll to the bottom and select "Restart" (DO NOT SELECT RESET)
Your Apple TV should restart.